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Clinical Pediatrics, Vol. 11, No. 1, 40-43 (1972)
DOI: 10.1177/000992287201100112

The Telephone Answering Service

A Survey of Use by General Practitioners and Pediatricians in Massachusetts

Robert M. Reece

Family Health Care Program, Harvard Medical School, and the Division of Child and Family Health, Children's Hospital Medical Center, Boston, Massachusetts

Leon S. Robertson

Family Health Care Program, Harvard Medical School, and the Division of Child and Family Health, Children's Hospital Medical Center, Boston, Massachusetts

Joel J. Alpert

Family Health Care Program, Harvard Medical School, and the Division of Child and Family Health, Children's Hospital Medical Center, Boston, Massachusetts

A survey of Massachusetts pediatricians and general practitioners and of telephone answering services indicated widespread use of the telephone answering service by physicians, but with some important differences between what physicians expect and what the services said they do. The importance of telephone communication is of such importance to practitioners that they should be as critical of their utilization of the answering service as of any other therapeutic tool.


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